Are Youannoyed with Amazon’s Inability to Live Up to Their Promise of 2-Day Delivery During the Coronavirus Outbreak?
It's understandable to feel frustrated with Amazon's delivery times during such unprecedented times. However, it's important to view this situation with a bit more patience and empathy.
No. They Are Doing a Wonderful Job Under Very Trying Circumstances!
Let's be honest: in these times of global disruptions, expecting a company to function exactly as it would under normal circumstances is unrealistic. Amazon is doing its best with the resources and circumstances it has. Governments are imposing lockdowns and travel restrictions, impacting the availability of goods and workforce. Employees are dealing with personal health concerns and safety issues.
Understanding Amazon's Priorities
Amazon is clearly prioritizing medical items, which is commendable. Every other product has to yield when lives are at stake. This shift in priorities is reflecting the pressing needs of the community and the healthcare system.
Supply Chain Disruptions and Labor Shortages
There is a fluctuation in supply and problems with timely distribution that are compounded by the ongoing pandemic. Warehouse workers are putting in extra efforts, often under challenging and dangerous conditions, to ensure that essential items reach those who need them most. Drivers are also working hard, risking their health to keep the supply chain moving.
Customer Expectations and Realities
Customers might not realize that the two-day delivery service is already a luxury in many industries. The reality is that there are unforeseen labor and inventory shortages which cannot be easily overcome. The delays are often unavoidable due to the logistical and safety challenges posed by the current pandemic.
Expecting Amazon to function as it did before the pandemic is like expecting a farmer to keep his plants healthy while his farm has been damaged by a storm. During such a major disruption, it's crucial to recognize and appreciate the efforts being made, even if the service is not as fast as we might like.
To be clear, if you received your order in two days, congratulations! However, if others are experiencing delays, it might be due to the same issues that other smaller businesses are facing. There are far more pressing situations where urgent items need to be delivered quickly.
Lastly, a saying from Vermont sums it up nicely: don't complain about the farmers when your mouth is full. Extend a bit of understanding and patience to those working in the supply chain, including Amazon, during these tough times.