Emergency Plumbing Services in Moscow, Russia: A Comprehensive Guide

Living in Moscow, Russia, and facing an urgent plumbing issue can be a daunting task. However, the city's robust plumbing infrastructure makes it relatively easy to find and contact an emergency plumber. This article provides a detailed guide on how to locate, contact, and utilize emergency plumbing services in Moscow.

Locating Emergency Plumber Services

It is relatively easy to find an emergency plumber in Moscow due to the availability of various plumbing companies and professionals. Many of these companies have online platforms, phone numbers, or mobile applications that allow you to quickly find and contact them during emergencies. Additionally, local directories, online search engines, and classified ads can help you compile a list of emergency plumbers in Moscow.

It is advisable to keep contact information of reputable plumbers handy. This will ensure prompt assistance during urgent plumbing situations. A search online can provide you with a list of reliable companies in the area.

Calling Emergency Services

In a real emergency, it is recommended to call a service called “Аварийная служба” (Emergency Service). They can stop the problem temporarily and advise on the next steps. In most cases, they will stop the critical situation and leave, and then you will need to contact a professional to fix the issue completely.

City-Sponsored Emergency Services in Moscow

For most multi-flat houses in Moscow, communications such as electricity, water, and heating are the responsibility of the city. However, if something occurs inside the flat, it is the resident's responsibility to fix it, and any calls for service will incur operational costs. Conversely, if something occurs outside the flat, the house management company is responsible and should restore everything in a reasonable time without additional payment, as this service is already covered in the utility bills.

Using Central System Services

Almost all houses in Moscow are connected to a central system. If you encounter a problem, you can simply call the phone number 7 495 539-53-53 and request help. You can also make a request by going to the house elevator and pressing the “call” button inside. Alternatively, you can create a request using any other methods provided by the city, and as of 2023, many management companies now accept requests via Telegram chats, which can speed up the process of response.

Fixing the Issue

Emergency services can handle the problem if it is simple and doesn't require additional items. However, in some cases, you may need to hire someone to fix it. The city provides paid service lines that you can use, and management companies often have their own departments for such paid services. These departments are usually closer to your location, and other services like Youdo can also be used.

Contacting Management Companies

Emergency service numbers are often located on the ground floor of the building near the entrance or near the lift. You can use these to call for help if needed. Some management companies may not be connected to the central service, and you may need to find their phone numbers on another website to call for help. These companies usually manage only 1-2 houses and are very small, so it may be easier to visit their office, which is often located in the houses they manage.

For Foreign Residents and Renters

If you are a foreigner living in Moscow and own the room, it is advisable to either learn some Russian or keep connections with your neighbors to seek help in critical situations. If you rent, maintain connections with your owner and discuss what to do in case of an emergency.

Living in Separate Houses

For those living in separate houses, the only option for emergency services might be paid services like Youdo. These services can offer a wide range of solutions to immediate plumbing issues.