Should You Buy Furniture Online or In a Local Store? Weighing the Pros and Cons

As the internet revolutionizes the way we shop for furniture, it can be confusing for consumers like you to decide whether to support local businesses or opt for the convenience and variety of buying online. In this article, we will delve into the advantages and disadvantages of both options to help you make an informed decision.

Pros and Cons of Buying Furniture Online

Pros:

Wide range of products available Affordable pricing Convenient shopping from anywhere Compares multiple products easily

Cons:

Lack of personal interaction with sales staff Unknown quality and authenticity of products Shipping and returns can be inconvenient Poor after-sales service

Pros and Cons of Buying Furniture from Local Stores

Pros:

Personalized service and expert advice Quality assurance and authenticity of products Local economic benefits Ability to see and feel the product before purchase

Cons:

Lower selection of products compared to online stores Higher prices Less convenient for shoppers Limited availability of products during off-peak seasons

Real-Life Experiences and Testimonies

From my 30 years working in retail, I have witnessed firsthand how online shopping has impacted local furniture stores. Many customers try to find model numbers and manufacturer information to compare online before visiting a local store. Others return defective goods from online purchases, expecting local stores to handle returns. Additionally, customers frequently request price matches from fake online stores, leading to dissatisfaction when there is no actual dealer relationship.

Impact on Local Business

The competition from online businesses has hit local stores hard. Profit margins have dropped from a high of 30-50% to as low as 12-15%. This drastic reduction in profits makes it nearly impossible for local stores to stay afloat, let alone thrive.

Take the example of a local store with two owners who have over 60 years of combined retail and design experience. They are able to save customers time, money, and stress by providing expert recommendations and handling the entire purchasing process from order to delivery. They also follow up to ensure customer satisfaction. Once these stores close or retire, there will be a significant gap in the market for such personalized services and knowledge.

Even the most essential tools for online shopping, like a high-quality chair, can be difficult to assess virtually. Imagine the frustration of sitting in a chair online and not finding the comfort you expected!

Conclusion

Buying furniture online and at local stores each come with their own set of pros and cons. While online shopping offers convenience and a wide variety of options, it may lack the quality assurance and personalized service that local stores provide. For those who prioritize local economic benefits and hands-on experience, purchasing furniture from a local store could be the better choice. However, if you value convenience and a wide selection, online shopping might be the way to go.

Ultimately, the decision should be based on your specific needs and preferences. Do your research, read reviews, and consider visiting both online and local stores before making your final decision.