The Tipping Predicament in States Without Self-Serve Gas: An Insider's Perspective

Gas station attendants, particularly in states where self-serve gas is not mandatory, often go unnoticed. Yet, the atmosphere is charged with a sense of unspoken expectations and misunderstandings. In New Jersey (NJ), the question of whether to tip the gas attendant arises as a fascinating conundrum. For a decade, I have lived in NJ without ever pondering tipping the Wawa attendant or any other station attendant. Since full-service stations in other states have never made tipping a custom, it always felt unnecessary.

At full-service stations (as opposed to those with self-serve options), tipping the attendant is a common practice. However, in states like New Jersey, where self-serve gas is legal, the practice is less expected. As I’ve found, there is no set rule, but the act of tipping remains almost unspoken but widely expected. I cannot recall anyone ever suggesting I should tip the attendant. Yet, within the industry, tipping is seen as a matter of gratitude and respect.

No Tipping, No Problem? Not Exactly

While it is not explicitly required, gas station employees understand that small gestures matter. When a customer doesn’t tip, even for excellent service, the attendant may feel slighted. The reason for this is two-fold. First, the pay for such positions is notoriously low. They earn very little in comparison to the physical and emotional effort they exert daily. Second, the conditions in which they work are harsh. Be it extreme heat, cold, rain, or snow, these attendants endure it all.

The booth typically has no fan, and the heating system is barely adequate. Even when they go above and beyond their duties, they receive no tangible recognition. For instance, I once worked on my birthday and had some intermittent assistance duties. A kind customer did notice and wiped the windows clean. They initiated a friendly conversation and then drove off without offering a tip. While awash with gratitude, such moments are rare. Customers typically tip to show their appreciation, but many tips fall through the cracks because it seems an afterthought.

The Price of Convenience and Disrespect

The fact is, the cost of cash and card is the same at full-service stations in New Jersey, even when you opt for self-serve. This is because, despite being a full-service state, many New Jersey stations still have attendants available. Therefore, it is not uncommon for customers to pump their own gas without feeling like they’re getting out of paying a fair price. Even if you opt for self-serve, the customer perception remains that they are getting a great deal. Thus, the attendant’s time and effort are often undervalued.

In the end, it comes down to a matter of fairness. While it is legal and fair to self-serve, the attendant’s role should not be entirely overlooked. When you choose to stay inside and avoid the harsh weather while the attendant battles the elements, a small tip can go a long way. It shows that you acknowledge their effort and don’t take the service for granted. Even a dollar or a quarter can make a significant difference, providing a much-needed warm smile on a cold day or a refreshing breeze on a scorching day.

Handling Full-Service Doors

Apart from the obvious act of tipping, there are other considerations as well. Many of the fuel doors are covered in grime, dirt, molds, and all sorts of filth. When I’m about to reach for a gas cap, I cringe every time. Imagine stepping into a gas station and seeing the dirt and grime from the soiled cars. The care employees need to touch these doors adds an extra layer of effort that goes unnoticed. In contrast, the cars that drop off a dime or a quarter show genuine appreciation and respect for the attendant’s duties.

A landmark of tabletop cleaners and restrooms is the cleanliness of the premises. Yet, the fuel doors often remain a dumping ground for dirt and grime. Attendants have to be meticulous to keep these areas clean, and it’s only right that customers show some degree of gratitude.

Conclusion

In conclusion, tipping gas station attendants, especially in states where self-serve is not mandatory, is a practice deeply rooted in gratitude and respect. While it is not mandatory, the act of tipping can significantly improve the morale and satisfaction of these hardworking individuals. They endure harsh weather conditions and physical exertion daily, and a small tip can go a long way in showing appreciation for their service. Even in New Jersey, where self-serve gas is permitted, tipping remains a widely expected and appreciated gesture. So the next time you fill up at a full-service station, consider leaving a little extra on the table, and you’ll make a big difference in their day.