Troubleshooting a Washing Machine that Won’t Start Properly

When your washing machine seems to be stuck in a "pause" mode after hitting the start button, it can be frustrating. Here are some steps you can take to troubleshoot and resolve the issue.

Hard Reset Procedure

Unplug the washer for about 10 minutes, then plug it back in. This process can sometimes reset the machine and resolve the issue.

However, if you don’t know much about your washer's make and model, following these steps may help:

Checking the Installation and Operation Booklet

First, check your washing machine's installation and operation booklet. If you don't have it, note the manufacturer and model. You can download the booklet online and look for the troubleshooting section. This section may provide specific guidance on resolving the issue.

Using the Pause Button

Check if your washing machine has a pause button. If it does, try pushing it once to see if it moves the machine out of the pause state. If there is no pause button, try unplugging the machine for a few minutes. This can sometimes reset the washer's motherboard and resolve the issue.

Testing the Circuit Breaker

If the plug is not accessible, try tripping the electrical breaker at your home's main breaker box for that outlet. Many washers, including dryers, have dedicated circuits and therefore their own breakers. Wait a minute or two, then flip the breaker switch to the "on" position to test if the issue is resolved.

Contacting Manufacturer Support

If none of the above steps resolve the issue, you can go online to the manufacturer's website and find their “help” chat. They can walk you through the steps and provide more specific guidance.

It is important to note that tampering with the lock mechanism might defeat the spin cycle and is not recommended for safety reasons. Additionally, if the issue is not related to the door lock, you might need to replace the pin or use another workaround as described below.

Manual Bypassing of the Door Lock Mechanism

For those who are skilled and confident, you can manually bypass the lock mechanism. Be cautious when disassembling the machine as there may be electrical hazards. You can find a similar bump/pin around the rim of the door and use something like a wooden dowel to push the switch. Hold it in place with duct tape until the machine is fixed properly.

Remember, while this method might work temporarily, it is not a long-term solution and may not address the underlying issue. Always consult the troubleshooting guide or contact a professional if you are unsure.

Key Takeaways:

Start with a hard reset by unplugging the washer. Refer to the installation and operation booklet for troubleshooting steps. Use the pause button if available, or reset the machine with the breaker. Contact the manufacturer's support if troubleshooting steps fail. Never tamper with the lock mechanism without proper knowledge and caution.

By following these steps, you can attempt to resolve the issue with your washing machine and get your laundry done smoothly.