What Information Should Landlords Provide to Tenants

As a former landlord, I have gained valuable insights into what information is crucial for tenants to understand and what responsibilities are expected of landlords. The lease agreement is a fundamental document that outlines these expectations, but there are several aspects a landlord should cover to ensure smooth communication and satisfaction.

Lease Agreement is the Foundation

The lease agreement is the most important document in the relationship between a landlord and a tenant. I always advise my tenants to keep a copy hanging safely in their apartment or on the wall, where it can be easily referred to for any questions or concerns. I also provide a business card with my phone and fax numbers, along with office hours, and a tour of the office to familiarize them with the building.

Tour of the Apartment and Leasing Office

After handing over the lease, I offer a thorough tour of the available apartment. This not only helps the tenant understand the apartment better but also gives them an opportunity to ask questions. If there are multiple apartments, I would conduct a tour of all of them. During the lease review, I ensure that the tenant understands the terms and conditions, encouraging them to ask any necessary questions.

Security Measures and Protocols

I install security cameras in various locations, including entrances, exits, hallways, stairways, laundry rooms, mailboxes, and garages. These measures are designed to manage noise complaints and reduce package theft. I explain the importance of the cameras and the 24-hour notice policy for any necessary entries, unless it is an emergency. All visits for repairs or maintenance are also recorded for transparency.

Rules and Regulations

I enforce certain rules, such as a "no smoking" policy within the apartment, with the exception of outdoor areas. However, smokers are reminded of the cameras' presence, making the rule effective. For pets, I enforce a strict no-pet policy, with the exception of small fish. I require proof of special needs pets, such as emotional support dogs, from doctors and veterinarians. Otherwise, I enforce the no-pet rule strictly, with documentation as evidence.

Inspections and Announcements

Twice a year, I conduct pest inspections. Any necessary additional inspections are communicated in advance. All announcements are posted on a bulletin board above the mailboxes, with daily checks recommended. Unidentified vehicles are noted and reported to law enforcement if necessary. Vagabond or unknown cars are towed at the expense of the owner.

Master Keys and Security

I inform the tenants that I have master keys to all rooms and explain the 24-hour notice policy for non-emergency visits. Repairs or maintenance are always scheduled with at least 24-hour notice. Any visits are videotaped for transparency, and tenants are informed that they can verify the staff's actions.

As a landlord, providing thorough information and ensuring that tenants understand the rules and policies is essential. Transparency and clear communication can significantly reduce conflicts and enhance the overall living experience for both landlord and tenant.